1. Information We Collect
We may collect the following types of personal information:
- During registration: Name, email address, password
- Automatically collected when using the service: IP address, browser type, device information, date and time of access, cookies
- For payments: Payment method details (e.g., credit card, bank account), billing address (collected by third-party processors, if applicable)
Note: The actual items collected may vary depending on the nature of the service.
2. Purposes of Collecting and Using Personal Information
We use the collected information for the following purposes:
- To provide and operate our services
- To manage membership and verify identity
- To respond to inquiries and handle customer support
- To provide marketing and promotional information (with user consent)
- To improve the service and analyze usage statistics
- To fulfill legal obligations
3. Retention and Use Period of Personal Information
In principle, we will promptly delete personal information once the purpose of collection and use has been fulfilled. However, certain data may be retained in accordance with relevant laws:
- Records related to contracts and withdrawals: 5 years
- Records related to payments and supply of goods: 5 years
- Records related to customer complaints and dispute resolution: 3 years
4. Sharing Personal Information with Third Parties
We do not share your personal information with third parties unless:
- You have given prior consent
- It is required by applicable law or legal process
- It is necessary to provide our services through trusted third-party partners (as described in Section 5 and Section 11)
4-1. Mobile Application Data Safety
This section specifically addresses data practices for our mobile applications, in compliance with Google Play's Data Safety requirements. The following information describes the types of user data our apps collect, transmit off device, and share with third parties.
A. Data Collected and Transmitted Off Device
Our apps collect the following data and transmit it off users' devices to our servers and/or third-party service providers:
| Data Type | Details | Purpose | Transmitted To |
|---|---|---|---|
| Account Information | Name, email address, password (encrypted) | Account creation, authentication, and user identification | Bugalabs servers (AWS) |
| Device Information | Device model, OS version, unique device identifiers, screen resolution | App compatibility, crash diagnosis, analytics | Firebase (Google), Bugalabs servers |
| App Usage Data | App interactions, feature usage, session duration, screens viewed | Service improvement, usage analytics | Firebase Analytics (Google) |
| Crash & Performance Data | Crash logs, stack traces, performance metrics | Bug fixing, stability improvement | Firebase Crashlytics (Google) |
| Advertising Data | Advertising ID, ad interaction data | Displaying personalized or non-personalized ads | Google AdMob |
| Network Information | IP address, network type | Security, fraud prevention, analytics | Bugalabs servers (AWS), Firebase |
| Push Notification Token | Firebase Cloud Messaging (FCM) token | Delivering push notifications | Firebase Cloud Messaging (Google) |
B. Data Shared with Third Parties
The following third-party services receive user data from our apps:
| Third-Party Service | Data Shared | Purpose | Privacy Policy |
|---|---|---|---|
| Firebase Analytics (Google) | Device info, app usage data, advertising ID | Usage analytics and service improvement | Firebase Privacy |
| Firebase Crashlytics (Google) | Crash logs, device info, app state at time of crash | Crash reporting and stability monitoring | Firebase Privacy |
| Firebase Cloud Messaging (Google) | FCM token, device info | Push notification delivery | Firebase Privacy |
| Google AdMob | Advertising ID, device info, ad interaction data | Ad serving and ad performance measurement | Google Privacy Policy |
C. Data Not Collected
Our apps do not collect the following types of data:
- Precise or approximate location data (GPS or network-based)
- Contacts, phone number, or call logs
- Photos, videos, or audio files
- Financial or payment information (e.g., credit card, bank account)
- Health and fitness data
- SMS or messaging content
D. Data Encryption and Security
All data transmitted from our apps to our servers is encrypted in transit using TLS (Transport Layer Security). Account passwords are stored using industry-standard hashing algorithms and are never stored in plain text.
E. User Control and Data Deletion
Users can request deletion of their account and associated data at any time through:
- The in-app account deactivation feature
- Contacting us at privacy@bugalabs.com
Upon receiving a deletion request, we will delete or anonymize your personal data within 30 days, except where retention is required by law (see Section 3).
F. Children's Privacy
Our apps are not directed to children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 13, we will take steps to delete such data promptly.
5. Outsourcing of Personal Data Processing
To provide stable services, we may entrust personal data processing to trusted third-party service providers:
| Service Provider | Description |
|---|---|
| Amazon Web Services | Server and data hosting |
| Google Analytics | Website analytics |
| Firebase (Google) | App analytics, crash reporting, push notifications |
| Google AdMob | Mobile advertising |
We will notify you in advance if any changes are made to our list of service providers.
6. Your Rights
You may exercise the following rights regarding your personal data:
- Request access, correction, or deletion
- Withdraw consent for data use
- Request suspension of data processing
To exercise your rights, please contact us via privacy@bugalabs.com
7. Use of Cookies
We may use cookies to enhance user convenience and perform usage analysis. Cookies are small data files stored on your device during website use.
You can manage or refuse cookie storage through your browser settings. Please note that disabling cookies may affect the functionality of certain services.
8. Safeguards for Personal Information
We implement appropriate technical and administrative security measures to protect your personal data:
- Data encryption and secure storage
- Access control and internal policy restrictions
- Firewalls and anti-virus systems
9. Privacy Officer
We have designated a Privacy Officer to oversee personal data protection:
Contact: privacy@bugalabs.com
10. Amendments to This Policy
This Privacy Policy may be amended in accordance with changes in laws or internal policies. When amended, we will notify users through our website or app in advance.